This privacy notice sets out details about how the PBF will use any personal information that it collects about you. We encourage you to read this notice as it explains the PBF’s practices involving the use of personal information and sets out information about rights that you may have under applicable laws.
The PBF and data
The Physiotherapy Benevolent Fund is a registered charity operating in the United Kingdom.
The PBF is the data controller of any personal information that we collect about you. The PBF’s Administration Partner, Hope4U, is a data processor in managing the application and review processes. We are committed to protecting your privacy and keeping your data safe. If you have any questions about this policy, or about the PBF’s use of your personal information, please email MBFAdmin@cspmbf.org.uk.
How we collect personal information
If you make an application to the PBF we will collect from you and hold information including: CSP membership number; name; date of birth; nationality; address; email; telephone number; employer and details of your income and expenditure.
We will use the personal information that we collect about you to:
- assess your eligibility for support from the PBF.
- administer your application, including any payment awards.
- invite you to provide feedback on your experiences of applying to the PBF.
If you contact us, including in person, by post, telephone, emails or through forms available on the PBF website we will collect the information that you choose to provide and will use it:
- to investigate any query that you raise with us.
- to provide any advice or assistance that you request from us.
By using our services or providing your personal data to us, you expressly consent to the processing of your personal data by us or on our behalf. Of course, you still have the right to ask us not to process your data in certain ways, and if you do so, we will respect your wishes.
We will ensure that reasonable steps are taken to prevent third parties outside your country of residence using your personal data in any way that’s not set out in this privacy notice.
We will also make sure we adequately protect the confidentiality and privacy of your personal data.
The legal conditions we rely on to process personal information
The law on data protection sets out the reasons we may collect and process your personal data.
Legal compliance: if the law requires us to, we may need to collect and process your data.
Consent: in specific situations, we can collect and process your data with your permission.
We will not collect any personal data from you that we do not need.
How we protect your personal data
We are committed to keeping any data you provide to us safe and secure. All Trustees and members of the Hope4U team therefore undergo comprehensive data protection training.
All email messages between Hope4U and any enquirer or applicant are encrypted which means that the details on them cannot be accessed while any information is transferred to us. Our computer network is protected by anti-virus software and other security measures.
Where your personal data may be processed
The PBF processes your personal data in the UK.
Your rights
Under data protection law, your rights include:
- Right of access - you have the right to ask us for copies of your personal information.
- Right to rectification - you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Right to erasure - you have the right to ask us to erase your personal information in certain circumstances.
- Right to restriction of processing - you have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Right to object to processing - you have the right to object to the processing of your personal information in certain circumstances.
- Right to data portability - you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
If you make a request, we have one month to respond to you. In most circumstances, you will not be required to pay any charge for exercising your rights. Please contact us at MBFAdmin@cspmbf.org.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at MBFAdmin@cspmbf.org.uk. You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Identity and contact details of controller and data protection officer
The Physiotherapy Benevolent Fund is the data controller of data for the purposes of data protection law.
If you have any concerns as to how your data is processed, please contact the PBF Data Protection Office - MBFAdmin@cspmbf.org.uk.
Changes to this notice
If we make any significant changes to the ways in which we process personal information, we will make the required changes to this Privacy Notice and will notify you in advance of any changes being put into practice so that you can raise any concerns or objections with us.
Last updated 24th January 2024